Day-to-day support, device setup, and least-privilege endpoint management for teams without an IT department.
Most small businesses don’t need a full-time IT department. They need someone who answers the phone, keeps devices patched and backed up, and doesn’t hand them a surprise bill. That’s the job.
What you get
- Helpdesk support for day-to-day issues, Monday–Friday business hours
- New-hire and offboarding device setup
- Device enrollment and management through Microsoft Intune
- Least-privilege accounts with no standing local admin access
- Automatic OneDrive backup of Desktop, Documents, and Pictures
- Installed-software inventory across the fleet
- Patching for Windows and common business applications
Not included yet
- Continuous security monitoring / SIEM (coming soon)
- Infrastructure and server monitoring (coming soon)
- Phishing simulation and security-awareness training (coming soon)
What this means for you
- One place to call or email when something breaks, instead of guessing which vendor owns the problem.
- New hires get a working, secured laptop on day one; departing employees get offboarded the same day.
- Nobody runs as a local admin by default, which closes off most everyday malware and misconfiguration.
Our current provider was billing us for all sorts of services that we didn't ask for. Getting nowhere with the current provider and definitely no explanations, Ben looked into what we were paying and came up with a much better solution for us. He broke everything down, simplified it and showed us where we could save money.
Tooling
Frequently asked
Do you support Mac as well as Windows?
Our day-one focus is Windows fleets managed through Intune. That's what most of our early clients run. Ask about your specific mix and we'll tell you what we can take on now versus what needs a bit more setup first.
What happens to files on a laptop that gets lost or wiped?
OneDrive Known Folder Move keeps Desktop, Documents, and Pictures synced continuously, so a wipe-and-reissue doesn't cost you local files. We'll walk your team through what that does and doesn't cover.
Can you take over from our current IT provider?
Yes. We start with an inventory of what's in place, take over administrative access cleanly, and flag anything we find that needs immediate attention.
Ready to stop guessing about your IT?
Tell us what's not working, and we'll walk you through what we can do about it and what it costs.